Privacy Policy

Effective Date: 14/08/2024

1. Introduction

Welcome to XLANC ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website xlanc.co (the "Site"), and your rights regarding your personal information.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: Information that identifies you personally, such as your name, email address, phone number, mailing address, and payment details.
• Account Information: Information you provide when you create an account on our Site, including your username, password, and profile details.
• Transaction Information: Information related to your purchases, including billing and shipping information.
• Technical Information: Information about your device and internet connection, such as your IP address, browser type, operating system, and browsing behavior.
• Usage Data: Information about how you use our Site, including pages visited, time spent on each page, and links clicked.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our Site and to personalize your experience. You can control cookies through your browser settings.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To process your transactions, manage your account, and provide customer support.
• To Improve Our Services: To analyze how you use our Site and to improve our services and products based on your feedback and usage patterns.
• To Communicate with You: To send you updates, newsletters, marketing communications, and other information that may be of interest to you. You can opt out of marketing communications at any time.
• To Comply with Legal Obligations: To fulfill our legal obligations, including complying with court orders, tax laws, and other regulations.
• To Protect Our Interests: To detect, prevent, and respond to fraud, intellectual property infringement, and other legal or security issues.

4. Legal Basis for Processing Your Information

We rely on the following legal grounds to process your personal information:

• Consent: We process your personal information based on your consent when you voluntarily provide it to us or agree to the use of cookies and other tracking technologies.
• Contract: We process your personal information to fulfill our contractual obligations to you, such as processing payments and delivering products or services.
• Legal Obligation: We process your personal information to comply with applicable laws and regulations.
• Legitimate Interests: We process your personal information to further our legitimate business interests, such as improving our Site, marketing our products and services, and maintaining security.

5. Sharing Your Information

We may share your personal information with the following parties:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing transactions, and providing customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which we share it with them.
• Business Partners: We may share your information with our business partners for joint marketing initiatives, promotions, and other business purposes.
• Legal Authorities: We may share your information with law enforcement, regulatory authorities, or other third parties if required by law or to protect our legal interests.
• Corporate Transactions: If we are involved in a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity as part of the transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
• Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Portability: You have the right to request that we transfer your personal information to another organization, where technically feasible.
• Withdraw Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw it at any time.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Site and updating the "Effective Date" at the top of this page.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@xlanc.com.